Modification of Terms and Conditions
Non accommodation services
How to book your accommodation
Age and responsibility
What's included in your booking
What's not included in your booking
Booking cancellation OR MODIFICATION
Before you travel
Complaints or issues with your accommodation
Assignment of Rights
Legislation and Courts of Jurisdiction
This website belongs to SMARP LIMITED (hereinafter referred to as ‘BaliHotelFinder.Com’, ‘we’, ‘our’, ‘us’), a legally constituted Hong Kong company. SMARP LIMITED registered office is Suite 901B, 9/F, Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
The content of this website is directed solely at consumers who book the product through BaliHotelFinder.Com (hereinafter referred as "you" or "your"). The following Terms and Conditions form the basis of your relationship with Us. Please read them carefully as they set out our respective rights and obligations. Access to our website is strictly controlled by us and we reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
References to "accommodation providers" means the owner/providers of the hotels, apartments, villas and other accommodation of any description featured on this website and "accommodation" means the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.
We act as an agent only in respect of all bookings we make on your behalf. We accept no liability in relation to any contract you enter into or for any accommodation that you book or for the acts or omissions of any accommodation or other person(s) or party(ies) connected with your booking. For all bookings your contract will be with us. Our booking conditions will apply to your contract and prices and cancellation conditions apply when making each reservation.
If you do not agree to be bound by the Terms & Conditions, you must not proceed with your booking.
If there is any part of these terms that you do not fully understand, or if you have a query about our products or services, please contact our customer services directly on +62 (361) 766681 or by firstname.lastname@example.org.
1. Modification of Terms and Conditions
We may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.
We may also modify the Terms at any time, and such modification shall be effective immediately upon posting of the modified Terms on this website. Accordingly, your continued use of or access to this website will be deemed to indicate your acceptance of the modified Terms.
We may suspend access to website, due to maintenance works, net security reasons or force majeure, with no obligation to reimburse or compensate you for the period in which access was suspended.
[Back to top]
2. Non accommodation services
Our website advertises the sale of Flights and Travel Insurance. We do not collect payment for Flights or Travel Insurance and no contracts exist between you and us for these services. Contracts for Flights and contracts for Travel Insurance are between you and the Flights provider and Insurance Underwriter respectively. Terms and Conditions for Flights and Travel Insurance services are set out by the providers of these services within our website.
[Back to top]
3. How to book your accommodation
Simply search for your chosen destination and dates, select your preferred accommodation provider and proceed to the final reservation page making sure that you have given us your name, email address contact details and country of residence. Please ensure you carefully check the dates, the price, the destination and the accommodation provider details before proceeding with your booking request.
To make a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due to us.
To make a booking, you must submit a reservation form. Then we will check availability with the hotel and revert to you. It is our policy to reply to all requests within 24 to 48 hours (this time may be longer during high season, weekends, festival periods or special events).
If we cannot fulfill your booking request, you will be notified via an e-mail (within 24 to 48 hours after placing your request). We will do our best to suggest to you an alternative hotel should the hotel requested be not available.
Even if we accept all bookings that are made on the check-in date, we can only guarantee bookings made at least 3-working days (not including Sundays & Public holidays) before the check-in date (if the hotel has not already been fully booked). The earlier you book, the better chance you have to get a confirmed reservation.
If or when we confirm receipt of payment for your booking you will receive an email confirmation that will contain a hotel voucher for your hotel stay, which should be retained and printed so it can be presented to the accommodation provider on arrival. Please check the accommodation-booking voucher carefully as soon as you receive it and contact our customer services immediately if any information that appears on the accommodation booking voucher or any other document appears to be incorrect or incomplete.
As we act only as an agent we will have no responsibility for any errors in any documentation except where those errors were made by us in which case we will correct the documentation and inform the accommodation provider appropriately.
If the accommodation provider accepts special requests, a section will appear on the Reservation Form to insert such requests and we will submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted, as it will depend on the hotel availability at the time of check in.
A binding contract between you and us comes into existence when we issue the confirmation e-mail containing the accommodation-booking voucher on behalf of the accommodation provider. If you have been requested to return a Credit Card Data Authorization form and copy of the cardholder's passport & credit card showing the signatures (together "Authorization"), the binding contract will not exist until we receive the Authorization.
Reservation / booking number and the hotel voucher provided by us are for your sole and personal use; no reservation number or hotel voucher may be transferred or disclosed to third parties and you shall be directly responsible for the use of your own reservation number and hotel voucher.
Improper use by you of any reservation number or hotel voucher shall result in the reservation number and voucher being withdrawn, any transaction will immediately be terminated and legal action against you may be considered.
[Back to top]
4. Age and responsibility
You warrant that you are 18 years of age or over and have legal capacity to use our website and to create a legally binding contract.
You warrant that all personal information submitted during accommodation bookings and membership registration is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorize us to ask for and to collect from the accommodation provider all personal information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group that the accommodation provider may have access to.
The personal information that we collect from you and / or the accommodation provider will not be passed on or sold to any third party companies without your written consent. Exception to the rule will only apply when requested by Authorities of the Law.
[Back to top]
5. What's included in your booking
The basic accommodation cost includes the following:
- Accommodation, meals (if applicable) and any other services as stated on your accommodation-booking voucher
- All obligatory accommodation establishment service charges and taxes
- The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Booking Request Form. It is for one person if you selected one person and it's for two people if you selected two people
- Rates may be subject to change if the accommodation providers have different rates for different Nationalities of customers
[Back to top]
6. What's not included in your booking
The basic accommodation cost does not include:
- Transfers between airport and accommodation (unless otherwise stated)
- Excursions and other personal expenditure
- Additional charges for rooms, meals or under-occupancy in apartments that are not stated to be included in your booking. However, unless stated otherwise, all taxes and breakfast are included in the price. Effectively this means that the room rate quoted is the total price for the room, and taxes or service charge will not be added to your bill
- Charges that accommodation establishments or apartments may make for facilities such as cots, parking, minibus services, sun beds, sauna, tennis courts and equipment, porters etc.
Child prices and other conditions relating to children are agreed upon with each accommodation provider and are not based on any one criteria; therefore, given that each accommodation provider applies its own special conditions and prices, we ask that you enquire about this point when making your booking.
Some accommodation providers have twin or double-bedded rooms that will accommodate a third bed. Details on any supplement and/or discount applicable where a third bed is to be occupied by an adult can be obtained from our staff. Accommodation providers may have no, or limited numbers of, extra beds so the ability to provide a third bed will subject to availability.
Any request for an extra bed must be made at the time of booking and if the accommodation is unable to meet any such request, neither we, nor the accommodation provider, will have any liability to you in this respect
Failure to honour the booking (No Show)
If, for whatsoever reason, you do not turn up at the accommodation on the arrival date stated on your accommodation-booking voucher without prior warning to us ("a no show") this shall be considered a cancellation.
In the event of a no show without prior warning you may not be entitled to any refund. Any refund is dependent on the accommodation providers’ cancellation / no show policy. This policy is available on the reservation form on our website.
[Back to top]
7. Payment Details
At the time of your booking request, no payment is taken. Only when the booking is confirmed will a payment request or payment details be provided for receipt of payment. Payment transactions taken on behalf of our website are encrypted by a secure payment gateway.
For Credit Card payments, this technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.
Our payment methods are by PayPal (Visa, MasterCard & Amex) and Bank Transfer. Please note that all payment processing fee’s are your responsibility and not that of Us
In some instances we shall send by email the Credit Card Data Authorization form; you must return the completed Credit Card Data Authorization form to us by fax along with a copy of the cardholder's passport and credit card showing the signatures in order to confirm and conclude the booking process. Where this has been requested, the booking shall not be considered confirmed until we have received the Authorization.
[Back to top]
8. Booking cancellation OR MODIFICATION
You may cancel or modify your booking at any time prior to your arrival date. To cancel or amend a booking before arrival at the hotel please contact us by email, fax or telephone. To modify bookings after arrival at the hotel please contact us directly.
A cancellation may result in refunds to you, which will be made in the form of a bank transfer to your nominated bank account. All refunds will be processed in a timely manner (typically this takes 4 to 5 working days for the instruction to leave our bank). The refunds process is dependent on your bank. Once the refund instructions leave our bank it can take up to 5 to 10 working days for the proceeds to arrive in your account.
If you cancel the reservation prior to your arrival date, you may be charged a cancellation charge. We will refund you the amount paid under the contract minus any cancellation charges incurred by the accommodation provider. These are typically, but not always:
Low Season - During low season, a one-night room cancellation fee from total rooms reserved will apply if the cancellation notice is received within 8 days before the arrival date. In the event of No-Show, a full No-Show fee will be charged from the total room rate reserved, except when prior specific arrangements have been made with the agent or the hotel
High Season - During high season, if canceling 30 days before the arrival date, a one night room rate cancellation fee from total room will apply, if canceling before 14 days or less to the arrival date, 50% of total room rate will apply, if canceling 7 days or less prior to the arrival date, full charges will apply. In the event of No-Show, a full No-Show fee will be charged from the total room rate reserved, except when prior specific arrangements have been made with the agent or the hotel.
Peak Season - During peak season, if canceling 45 days before the arrival date, a one night room rate cancellation fee from total room will apply, if canceling 29 days or less to the arrival date, 50% of total room rate will apply, if canceling before 14 days or less prior to the arrival date, full charges will apply. In the event of No-Show, a full No-Show fee will be charged from the total room rate reserved, except when prior specific arrangements have been made with the agent or the hotel.
Any cancellation policies dictated by the hotel will always supersede the typical cancellation policy stated above and those hotel policies will be set out in the confirmation email that you receive from us. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the typical cancellation policy stated above.
Please note that the cancellation charge and/or period quoted refer to the time and date in the booked destination.
Cancellation shall only come into force when we receive confirmation of your cancellation, as opposed to when you send the cancellation notification to us. You shall be responsible for obtaining the confirmation and/or acknowledgement of receipt of the cancellation of the reservation by us.
Reservations made via our website may be cancelled by either party with no penalty whatsoever in the event of force majeure, such as, without restriction, war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes which may affect the various destinations and, specifically, the location of the accommodation provider.
In the event that we, at our own discretion, considers that a booking has been made fraudulently, the booking shall be cancelled and the transaction value will be returned. If by Credit Card, we will wait until the credit card issuing bank deduct the money from us in the form of a Chargeback.
Modifications involving a partial cancellation, amendment or reduction in number of nights within the timescale that cancellation fees apply, may also be subject to cancellation expenses in line with the hotel cancellation policy. Modifications to extend the reserved period shall be subject to availability and any increase in price will be charged and become payable immediately.
Throughout the year, some accommodation providers may change name or trading name, which shall not be construed as a change of accommodation or modification/amendment of the reservation.
Any accommodation ratings and/or categories have been provided by the accommodation providers and are in accordance with local regulations applicable to each country. Therefore accommodation in one country may not be similar in terms of services and quality to accommodation in another, despite stating that it is of the same category or rating.
We will advise you of any information supplied by the accommodation provider regarding the existence and duration of any refurbishment or renovation works within the accommodation. Since we are merely acting as an agent in passing on information supplied by the accommodation provider, we will not accept any claim from you regarding refurbishment or renovation work of which we have not been advised or which extends beyond the planned date of conclusion.
Changes to and cancellation of your booking by the accommodation provider
If there is a change to or cancellation of your booking, we will pass on the new details to you together with any compensation that the accommodation provider may offer. As agent only for the accommodation provider, we cannot accept any liability for any changes or cancellations made to your booking.
Proceeding with your reservation means you expressly accept such charges. If you have any questions or are unclear about the charges that apply to your booking – please contact us
[Back to top]
9. Before you travel
We are not liable for damages or losses that may result from travel to any particular destination it is your sole responsibility to check for the latest advice on conditions in and general information concerning specific countries.
It is your responsibility to ensure you have the relevant visa for the country you are visiting, plus any inoculations, ID’s, passport, etc. that may be required, and we shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance with requirements.
We also advises you to take adequate travel insurance prior to your travels.
[Back to top]
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to your home country / departure country in the event of an accident or illness.
[Back to top]
11. Force majeure
We will not be liable for any changes, cancellation, and effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or us to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and in particular the place where the accommodation provider is located as well as the country of origin of BaliHotelFinder.Com and other unforeseeable causes beyond our control.
[Back to top]
12. Complaints or issues with your accommodation
In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.
Should you not be satisfied with the solutions offered, please contact our Customer Services on +62(361) 766681, whilst you are at the accommodation, and we will offer all reasonable assistance to try and rectify the situation to your satisfaction.
We act only as an agent for the accommodation provider and therefore cannot accept any liability for any loss or damages caused by the acts, omissions or negligence of any accommodation provider.
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service that we provide as agent for the accommodation provider concerned (as opposed to any service provided by the accommodation provider for whom we are not responsible) is limited to the cost of the booking in question.
[Back to top]
We act as an independent intermediary in the contracting of accommodation and other services, and shall thus not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly, from the supply of services by the accommodation provider or other suppliers and which have been contracted via this system. Also, we shall not be liable for any indirect, special or consequential loss, including economic loss, which term shall include loss of profits, loss of use of profits, business, revenue, and goodwill or anticipated savings.
We shall make every reasonable effort to make the accommodation provider deal with any complaint you may raise.
We shall not be able to assist with any claims that were not raised during the period of stay at the accommodation.
We shall not be able to negotiate any claim with the accommodation provider that is raised after the date of your departure from the accommodation in question.
You will at all times save harmless and keep fully indemnified us from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matter and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by you or by any of the people you booked on behalf of, of any of the provisions of these Terms or contravention of any laws or rights of a third party, or your use of this website.
When you book accommodation through Our website, you accept responsibility for the conduct of yourself and the other people on your booking during your stay. We and/or the accommodation provider reserves the right at any time to terminate your stay and that of any member of your party due to your or their misconduct, where justified in the reasonable opinion of us and/or the accommodation provider. Full cancellation charges will apply and no refund will be given.
Furthermore, neither the accommodation provider nor shall we be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider for the cost of the damage before you end your stay.
You also agree to indemnify us against any claim (including legal costs) made against us as a result.
Not with standing the above, our entire liability, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by you to us for the specific services in question.
[Back to top]
Please refer to our Privacy Statement for details on our Privacy and Security policies.
[Back to top]
These Terms and Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid. The invalid or unenforceable condition will be deemed as supplanted by an enforceable and valid form conveying the same meaning. The law and jurisdiction of the Hong Kong courts will govern any dispute.
You agree that your use of this website does not imply that any partnership, joint venture, employment or agency relationship exists between you and us.
[Back to top]
16. Assignment of Rights
We reserve its right to assign in total or in part the obligation or rights of these Terms to any subsidiary, affiliate or holding company or any subsidiary of its holding company.
You are not allowed to assign any obligation or right of these Terms, or any other agreement, which completes them to any third party, unless with the prior express written authorization from us.
[Back to top]
17. Legislation and Courts of Jurisdiction
Current and applicable Hong Kong Legislation shall govern the application and interpretation of these Terms and Conditions. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of jurisdiction which might apply, if any, shall abide by the Jurisdiction and Competence of the Courts of Hong Kong.
[Back to top]