Frequently Asked Questions | Customer Support
Before contacting customer support, please check out FAQ as your question may have already been answered.

How do I make a reservation?

Making a reservation is quite simple and easy. If you know the hotel in which you would like to stay in while visiting Bali simply enter the hotel name into our "Find a Hotel" search box and click on the "Find Hotel Now" button to start your search, alternatively you may browse our website to view the various accommodation options available.

Once you have found a hotel, click on the hotels name, which will take you through to their dedicated page that will have information and details about the hotel.

To make a booking, click "Book Now" enter in your Contact details, check in and check out dates as well as the total number of people and rooms required as well as your country of origin on this page, then click "Submit"

One of our friendly staff will contact you within 24 hours to advise you of the availability and payment procedures to complete your reservation.

How do I search for a particular hotel?

Located on the Bali Hotel Finder home page is search function call “Find a Hotel”. If you know the name of the hotel you would like to stay in, enter the name in the search function and click on the “Find Hotel Now” button to begin your search.

In case you do not know the name of the hotel but know the area in which it is located, try our Location search option also available in the “Find a Hotel” search function.

If the hotel you are looking for is not available on our website, please contact our Customer Support for more assistance.

What is the reservation number ?

“Reservation Number” is a unique number that is assigned to your reservation request. This number identifies your request and is used as a reference number for all communication related to this particular reservation.

Do I have to book a hotel in advance?

No you do not have to book in advance but we do recommend that you try and book as early as possible. Please note that if you intend on traveling during the High Season that you book in advance as hotel rooms filled very quickly during this period.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, utilizes PayPal’s secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

How do I change my reservation?

Reservations cannot be changed online. If you need to a make change to your reservation, please contact our Customer Service either by phone +62(361) 766681 or email for assistance. Please note that if your cancellation or change request is made after the cut off date applicable penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you checkout early.

NOTE: You may be required to cancel your original reservation and rebook it for the new dates. However, we suggest you first check availability for the new desired dates in order to avoid any disappointment from canceling your first booking if the new dates are not available.

What is the cancellation policy? Will my credit card be charged if I do not cancel my reservation(s)?

Cancellation policies vary from each hotel and are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, Bali Hotel Finder will charge a penalty (usually one night's room charge plus tax) for each reserved room. Please be sure to review the cancellation policy for your reservation carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our Customer Service either by phone +62(361) 766681 or email for assistance.

What if I do not receive a confirmation at the time of booking?

If your confirmation page does not display after completing your booking, please check your email for your confirmation. If you do not receive your email confirmation within 30 minutes please contact us at anytime for confirmation.

What if I do not receive my email confirmation?

If you do not receive an email after making a reservation, it may be that we have the incorrect email address or your Internet Service Provider may have blocked the email. If your Internet Service Provider supplies you with a SPAM filter, please check that folder. Please complete our request form here. Be sure to include the following information:
1. The name the reservation was booked under
2. The hotel name and location (city)
3. The check-in/check-out dates

How long will it take for the hotel to have my reservation information?

The time it takes to confirm your reservation will vary by specific hotel and arrival date. In most cases the confirmation can be completed within 24 hours from booking (except for nights and weekends when the hotel reservation department is closed).

How do I know if I qualify for a specific rate?

Rates displayed include government, corporate, senior and AAA discounts and specific markets. It is important to notify us at the time of your booking request your nationality so the applicable rate is correctly quoted unless otherwise stated. At the time of check-in, you may be required to present special documentation to confirm that you are qualified to receive the rate booked. Please refer to the rate description for information regarding ID or membership requirements. You will not receive these special rates at check-in without the proper identification, even if you booked the special rates online.

Can I use coupons from the hotel?

Currently we cannot accept hotel coupons towards your reservation.

What is the hotel check-in time?

Typically, the hotel check-in time is after 2:00 pm local hotel time.

Will the hotel hold my room if I am arriving late?

Arrangements can be made given enough time is provided by both parties. It is however important to note that cancellation fees will apply for "No Show" or any unused dates as stated on the hotel voucher.

What if I need early arrival?

Early arrival should be requested in the special request section of the reservation form. Every effort will be made to accommodate your request; however it is subject to availability upon arrival at the hotel. Additional charges may apply.

Our children will be traveling with us - do they stay free?

Children less than 12 years of age typically stay for free in the room using the existing bedding. In most other countries only children under the age of three stay free. The age requirements differ depending on the specific hotels policies, which can be provided upon request. It is the hotel's discretion to charge additional fees for extra persons staying in a room.

What if I need a specific type of hotel room (non smoking, handicapped, etc...)?

Please enter your request in the special request field of the reservation form. Every effort will be made to accommodate your request(s); however they are subject to availability upon arrival at the hotel and cannot be guaranteed

If I check out early, can I obtain a refund for the nights I did not stay?

Upon arrival and check-in at a hotel, you are responsible for consuming the entire length of stay. No refunds or credits will be issued for any nights reserved, but not consumed.

How can I obtain a receipt for my hotel room?

Your e-mail confirmation is your receipt. Please retain a copy for your records. If you need a duplicate copy, please contact your reservations officer and provide them with the following information:

•Guest first/last name
•Check-in/check-out dates
•Hotel name

And they will send you an invoice of your reservation via email.

What credit cards do you accept?

We currently accept the following major credit cards: Visa, MasterCard, and American Express

How do I check-in at the hotel?

Simply present your hotel voucher to the hotel's reception staff for confirmation of your reserved room. If for any reason you should need assistance, please do not hesitate to contact us giving your reservation number.

How can I arrange a tour?

You can contact us with the days you would like to arrange a tour for and we will send you options to choose from, alternatively we can together custom design a tour to suit your requirements.

Can I rent a car while in Bali?

Yes you can. There are terms and conditions for hiring a car in Bali. Please see for more information or please contact us

Do you offer Airline Tickets?

Yes we do offer Airline Tickets through our Travel Partner; please select the "Flight" link at the bottom of any of our pages to begin searching. Please Note that does not collect monies or store any information regarding this service.

What if I require further assistance while in Bali?

Our Staff will be glad to assist you while visiting our Island Paradise so if you require any assistance with planning or acquiring services, please feel free to contact us by phone on 766681 (Local Phone Number).


* If you cannot find any of your answers in the FAQ, please contact customer support


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